System Monitor
Location
Salt Lake City, UT, United States
Posted
Apr 15, 2025
Type
Full-Time
Job ID
25-279
Job Description
Description
JOB SUMMARY
This role significantly impacts measurement of UTA’s Ridership Goals and collects vital information for UTA to make data-driven decisions. Ride the Frontrunner, TRAX and buses throughout the system, counting passengers entering and exiting the vehicle. Shifts vary each day according to different assigned routes. Other duties include driving to each bus stop, hang information, record findings, take pictures and handing out surveys.
MINIMUM QUALIFICATIONS
EDUCATION/TRAINING
- High School diploma or equivalent.
- Must be at least 18 years old or older
EXPERIENCE
Must have one year experience in a customer service role, with face-to-face customer service interaction preferred.
SKILLS
- Must demonstrate dependability and responsible behavior, ensuring that assigned work is completed as scheduled, on time, and with accuracy.
- Must be able to use text, email and phone. Have basic Microsoft Office; Word and Excel skills. Tablet knowledge preferred.
- Cooperate with other people and maintain good relationships with other system monitors and supervisor.
- Represent UTA’s values and goals.
- Stand and walk to multiple bus stops or train stations.
- Maintain stability while standing and walking, including stairs, on a moving train, bus, or TRAX vehicle.
- See and read signs and addresses from a moving bus.
- Visit each bus stop on the assigned route, post information, record findings and take pictures.
- Other duties involve handing out surveys and collecting data of other observations.
- Sit for long periods of time without a break.
- Demonstrate ability to accurately locate and ride the assigned trips, accurately count boardings and alighting’s, and record other required information on data collection tablets.
- Work shifts that may vary from early morning to evening.
- Work on varying routes and stop locations throughout the UTA system, in all weather conditions.
This job requires regular and predictable attendance.
– OR –
An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]
Pay Rate: $17.69 per hour
Open until fill
* Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays’ notice prior to the need for the accommodation is required.
*Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.
*Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.
PM21
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