Description

As the Office Specialist working at the ADA Evaluation Center, you will:

• Provide initial contact and information for both internal departments and general public on eligibility process for paratransit services according to ADA guidelines and FTA regulations.
• Determine correct forms and applications to be sent to applicants according to disability and track all contact with applicants in Eligibility software.
• Determines correct assessment for disability type and sets up transportation for in-person interviews and assessments.
• Enter all initial data and verifies 3/4 mile adherence consistent with UTA policy and FTA regulations.
• Verify out-of-state paratransit service eligibility according to ADA regulations.
• Provide administrative and clerical support for Evaluation Center and eligibility process.
• Follow strict regulatory compliance required by ADA and FTA regulations. 

MINIMUM QUALIFICATIONS

Education and Experience    

• Two years in an office setting working with the public over the telephone and providing in-person customer service.
• High School diploma. Associate degree in business, communications, or related field preferred.
• Must be a safe driver with no more than 4 moving violations in the past 3 years and no more than one conviction for driving under the influence of alcohol or drugs in the past 10 years.

Knowledge, Skills, and Abilities

• Basic knowledge of Americans with Disabilities Act (ADA)
• Intermediate proficiency in MS Outlook, Word, and Excel
• Speak a second language (preferred)
• Typing proficiency at a minimum of thirty (30) words per minute net
• Be sensitive to people with various disabilities and their transportation needs
• Communicate with a variety of people including managers, employees, customers, and the public
• Communicate with customers having speech difficulties
• Work independently, prioritize tasks, Meet deadlines, Function well under stress
• Multi-task and solve problems
• Excellent interpersonal communication, decision-making, sensitivity and diplomacy
• Pay attention to detail
• This job requires predictable attendance.

- OR -

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

UTA’s benefits package for full-time administrative employees includes:

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, spouses, and dependent children.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness.

For more information on UTA’s Total Rewards benefits package, please visit: https://jobs.jobvite.com/rideuta/#benefits

Pay Rate: $21.875 Per Hour or more Dependent on Experience

If interested, apply before: 02/24/2025 @ 5:59 PM

PM21