Description

• Coordinate and support targeted community engagement and outreach that supports public participation and partnership-building efforts for the agency.
• Facilitate partnerships directly with community groups and organizations, such as schools, youth, low-income, and marginalized ethnic and racial communities, as well as chambers of commerce, local governmental and non-governmental agencies, and professional organizations.
• Collaborate with the Engagement team to plan, develop, and implement innovative, inclusive, and effective community engagement projects and processes to ensure transit solutions are informed by and work well for the community.
• Develop short and long-term engagement goals in collaboration with the team.
• Develop and support public engagement processes that are inclusive, representative, and provide an opportunity for communities to have a voice in transit planning and decision-making.
• Coordinate with appropriate internal and external stakeholders to facilitate public participation in transit-related projects and plan and coordinate events.
• Identify transportation issues and needs of the community and work to represent those needs internally at Utah Transit Authority (UTA).
• Promote and support community use of transit and system stewardship, and ownership through outreach, education, and engagement.

• One will focus on expanding community partnerships and managing various community engagement projects pertaining to transit planning and capital development.
• The other will focus on our Transit Connection Program (Transit Ambassadors), which aims to provide better customer service to the community on TRAX trains and on the TRAX platforms, including assisting people who are currently experiencing homelessness.  Also, if you are given the role focusing on the Transit Connection Program, you will play a critical part in providing essential qualitative and quantitative reporting to help drive the program’s success.

MINIMUM QUALIFICATIONS

• Previous experience, preferably two (2) to three (3) years, with demonstrated competency in community engagement, partnership-building, public participation, outreach, access, and effective communication and organizational skills.
• The ideal candidate is fluent in English and Spanish languages (or other language).

• Bachelor's degree in Humanities, Public Administration, Communications, Sociology, Community Health, or a related field preferred. (In lieu of a degree, four (4) additional years of relevant experience will be considered.)

• Microsoft Office software proficiency (intermediate to advanced level), video conferencing tools (Zoom, WebEx, Teams)
• Organizational, prioritization, and decision-making skills
• Excellent verbal and written communication, customer service, and community skills
• Interpersonal relationships, active listening, responsiveness, and interpersonal communications
• Strategic, critical thinking, and problem-solving
• Tracking, record-keeping, and reporting
• Tact, sensitivity, diplomacy, negotiation, and conflict mitigation
• Researching topics and solutions
• Ability to work in a team with diverse stakeholders and independently without supervision
• Compassion for others
• This job requires regular and predictable attendance.

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile and AT&T.
• Pet insurance plan options (tailored plan coverage based on pet’s health and needs).