Train Host (Part Time)

Description

Do you enjoy helping others? Are you committed to providing excellent customer service? Do you look for creative ways to solve problems? What if you could do all those things while working on and around trains? If you are looking to make a difference in your community, consider applying with UTA! 

Our Train Host position offers part-time hours, a supportive working environment, development tools for advancement opportunities, and great benefits (detailed below). If you are a self-starter, think outside of the box and enjoy helping the public, we want to hear from you! 

As a Train Host for the Utah Transit Authority, you will: 

• Oversee the safety of customers boarding/riding the Commuter Rail (Frontrunner)
• Provide customer service at station platforms.
• Assist passengers with bridge plate deployment per ADA requirements.
• Oversee the wellbeing of customers on board the train and station platforms.
• Walk the entire train in between stations. 
• Communicate appropriate information to dispatchers, Transit Police, customers, supervisors, and others designated to receive such information.
• Answer questions from customers and others.
• Shuttle UTA personnel and passengers using a non-revenue shuttle van to transport other UTA personnel and passengers on occasion.

Shift Information

• This position is part-time, not to exceed 29 hours per week.
• Both AM and PM shifts are available, but we have a particular need for people willing to start their shift in Salt Lake City at Salt Lake Central Station.
• Shift schedules change 3 times a year and applicants work schedule could be different each time as they are decided by shift bid through Seniority.
• Anticipated Start Date: Monday, June 10th, 2024

Minimum Qualifications

EXPERIENCE/EDUCATION 

• One year experience in a customer service role providing face to face instructions and clarifying information with ability to solve problems and resolve customer inquiries.
• High school diploma or equivalent.
• Successfully complete a required training program (training provided by UTA)
• Speaking a second language is a plus but not required.

LICENSES/TRAINING 

• Must have a valid Utah Driver’s License with no more than 4 moving violations in the past 3 years; cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years.
• Training in CPR and emergency preparedness is a plus but not required.

KNOWLEDGE/SKILLS/ABILITIES 

• Communicate with supervisors and customers and maintain good customer relations both orally and over the phone and radio.
• Read and understand training materials, operating manuals and operating and safety rules and directives.
• Prepare legible written reports of incidents.
• Work independently without supervision.
• Perform the physical requirements of the job to include constantly walking – required to walk the entire consist of train between all stations for entire shift; ability to maintain stability while walking to include stairs on a moving train; place a bridge plate in doorway to accommodate passengers boarding and alighting the train per ADA requirements; open/push doors between cars; and hand out granola and water when necessary – lifting up to 35 lbs.
• All applicants considered for employment must pass a thorough criminal background check.
• This job requires regular and predictable attendance.

- OR – 

An equivalent combination of relevant education and experience. 

[UTA reserves the right to determine the equivalencies of education and experience.] 

• 11 days of paid time off (6.5 vacation days and 4.5 sick days). Increase in paid time off with tenure at UTA.
• 10 paid holidays and two (2) floating holidays per year.
• Training, development, and career advancement opportunities.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• 457 Contribution Plan, available for immediate contributions and company matching.
• Free transit passes for employees, their spouses, and their dependent children.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile and AT&T.
• Pet insurance plan options (tailored plan coverage based on pet’s health and needs).