Police Dispatcher Transit Communications - Trainee

This is a Career-Ladder position.

Transit Communications Police Dispatcher Trainee:

EDUCATION/TRAINING: 

• High School Diploma or equivalent plus two years post-high school training or college education with emphasis on communications and/or business management, or related fields preferred
• Emergency Medical Dispatch Certification preferred
• POST Dispatch Certification preferred
• CPR/First Aid Certification preferred

EXPERIENCE: 

• Two years in customer service solving problems and giving direction

KNOWLEDGE, SKILLS, ABILITIES

• Basic proficiency in MS Word and Excel preferred
• Excellent communication skills both verbally and in writing, including able to remain calm and rational in emergency situations and communicate with incoherent, emotionally distraught, hysterical, unresponsive, or non-receptive individuals.
• Become certified as an Emergency Medical Dispatcher if not already certified
• Attain CPR/First Aid certification if not already certified
• 40  WPM preferred
• Work any scheduled shift as assigned within a 24/7/365 rotation to ensure continuous operation of the Transit Communications Center

Transit Communications  Police Dispatcher: 

Incumbents at this level have a minimum of 2 years of applicable dispatch experience outside of Utah Transit Authority, or 1 year experience as a Dispatcher in either the Transit Police or Operations function.  Incumbent exercises independent discretion and judgment in matters related to work procedures and methods.  Advancement from TCC Dispatcher Trainee to TCC Dispatcher is based on meeting the minimum qualifications, satisfactory job performance.

EDUCATION/TRAINING: 

• High School Diploma or equivalent plus two years post-high school training or college education with emphasis on communications and/or business management, or related fields preferred
• Emergency Medical Dispatch Certification preferred or ability to obtain within 1 year.
• POST Dispatch Certification preferred or the ability to obtain within 1 year.
• CPR/First Aid Certification preferred or the ability to obtain within 1 year.

EXPERIENCE:

Operations Dispatcher:

• 2 years customer service and/or dispatch experience solving problems and giving direction
• Strong knowledge of all Fixed Route Bus Operations Systems and routes preferred
• Continuously demonstrate all operational required training, certifications and core competencies
• Strong knowledge of bus equipment to assist operators with mechanical issues preferred
• Able to orient yourself using a mapping system and have the ability to give instruction to drivers
• Vehicle maintenance familiarity and experience dealing with vehicle related issues

Transit Police Dispatcher:

• 2 years customer service and/or dispatch experience solving problems and giving direction
• Strong knowledge of all police required training, procedures, methods, certifications and core competencies
• Strong understanding and able to interpret Utah Criminal Code, BCI / UCJIS manuals, and maps
• Become POST certified as a dispatcher through the state of Utah and maintain certification if not already certified

KNOWLEDGE, SKILLS, ABILITIES

• Intermediate proficiency in MS Word and Excel preferred
• Excellent communication skills both verbally and in writing, including being able to remain calm and rational in emergency situations and communicate with incoherent, emotionally distraught, hysterical, unresponsive, or non-receptive individuals
• Ability to work any scheduled shift within a 24/7/365 rotation to ensure continuous operation of the Transit Communications Center
• Become certified as an Emergency Medical Dispatcher if not already certified
• Attain CPR/First Aid certification if not already certified
• Type at least 40 WPM preferred

Both jobs require regular and predictable attendance.

- OR -

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

Excellent Benefits to include free transit for family,  two medical plans, dental and vision.  Matching 457 and a pension after 5 years of service, tuition reimbursement and much more!