Train Host (Part Time)

Description

*All UTA Train Hosts can enjoy a $500 Hiring Incentive. Ask for details!*

Do you enjoy helping others? Are you committed to providing excellent customer service? Do you look for creative ways to solve problems? What if you could do all those things while working on and around trains?! If you are looking to help make a difference in your community, consider applying with UTA! Our Train Host position offers part-time hours, a supportive working environment, development tools for advancement opportunities, and great benefits (detailed below). If you are a self-starter, think outside of the box and enjoy helping the public, we want to hear from you!

Job Summary 

Oversees the safety of customers boarding/riding the Commuter Rail train. May also be assigned to provide customer service at station platforms. Will assist passengers with bridge plate deployment per ADA requirements. Oversees the wellbeing of customers on board the train and station platforms. Walk the entire consist of train in between stations.  Communicates appropriate information to dispatchers, Transit Police, customers, supervisors, and others designated to receive such information. Answer questions from customers and others. Will be required to operate non-revenue shuttle van to transport personnel and passengers on occasion.

Minimum Qualifications

• High school diploma or equivalent.
• Successfully complete a required training program.

• Be at least 18 years old
• One year experience in customer service role providing face to face instructions and clarifying information with ability to solve problems and resolve customer inquiries.
• Must have a valid Utah Driver’s License with no more than 4 moving violations in the past 3 years; cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years.
• Training in CPR and emergency preparedness is a plus.
• Speaking a second language is a plus.

• Communicate with supervisors and customers and maintain good customer relations both orally and over the phone and radio.
• Read and understand training materials, operating manuals and operating and safety rules and directives.
• Prepare legible written reports of incidents.
• Work independently without supervision.
• Perform the physical requirements of the job to include constantly walking – required to walk the entire consist of train between all stations for entire shift; ability to maintain stability while walking to include stairs on a moving train; place a bridge plate in doorway to accommodate passengers boarding and alighting the train per ADA requirements; open/push doors between cars; and hand out granola and water when necessary – lifting up to 35 lbs.