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Customer Focus Specialist


Salt Lake City, UT, United States


Mar 14, 2023



Job ID


Job Description


Job Summary 

Are you a natural problem solver?   Do you enjoy helping people? We have a great opportunity for you that offers paid time off and holidays, a free transit pass, and other great benefits!

Our Customer Service Team is looking for a Customer Focus Specialist. Your responsibilities will include:

  • Enhancing UTA’s reputation with customers and stakeholders by responding to service and ridership concerns, community complaints, and positive recognition. 
  • Working within the organization as an advocate to ensure customer concerns are addressed and responded to in a timely manner. 
  • Analyzing customer trip history and evaluating account adjustment requests. 
  • Identifying trends; working closely with departments to identify root causes of customer service issues and developing solutions to improve service quality and mitigate problems.

This is a career ladder position.

Minimum Qualifications


  • Associates Degree in Business Administration or a related field such as Communications.


  • Two years providing customer service to the public in a position with excellent verbal and written communication, with one year being in a position of trust requiring self-management. 
  • Basic proficiency in General Spelling/General Grammar. 
  • This job requires regular and predictable attendance.


  • Experience investigating and resolving customer complaints
  • Basic proficiency in MS Outlook and Excel
  • Intermediate proficiency in MS Word
  • Ability to type 40 wpm
  • Ability to speak a second language

 - OR -

 An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

UTA's comprehensive benefits package for Full Time employees includes: 


  • Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
  • Health and Wellness Clinics for on-site medical care at no cost to employees, spouses, and dependent children.
  • 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
  • 10 paid holidays and two paid (2) floating holidays per year.
  • Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
  • Generous tuition reimbursement for higher education, available for both bachelor’s and master’s degree.
  • Training, development, and career advancement opportunities.
  • Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
  • Free transit passes for employee, spouse, and dependent children.
  • Employee assistance program – includes counseling, legal services, financial planning, etc.
  • UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
  • Free on-site fitness facilities and discounted membership to VASA Fitness.


For more information on UTA’s Total Rewards benefits package, please visit:

Pay Rate:
 $16.827 per hour

Close Date: March 23rd, 2023 by 05:59pm

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