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Field Service Technician II


Salt Lake City, UT, United States


Feb 7, 2023



Job ID


Job Description


Job Summary

This position is critical in supporting UTA Operations as a member of the Bus Communications team. They work with the rest of the Bus Communications group to install, remove, maintain, troubleshoot, and repair communications equipment in all UTA vehicles equipped with onboard technology, as well as Rail and Bus passenger platform technology. Performs Preventative Maintenance for onboard and platform-based technology equipment. Troubleshoots down to the device level and replaces as needed. Travels to remote sites as needed for repairs and/or preventative maintenance. Prepare assemblies needed for installation projects as needed. Performs ‘Depot’ repairs such as recommissioning devices after a full reset to factory setting procedure. Reinstall of Operating System software, and other software as needed for the functionality of the device. Reflash of any firmware updates necessary to the device. Logging and preparation of end-of-life components for disposal. Utilizing available tools to monitor ‘health’ of the various communications systems and perform preventative, and corrective maintenance as prescribed. Manage projects with supervision such as campaigns and upgrades.

Minimum Qualifications

  • High School Diploma or equivalent.
  • Any combination of training and education greater or equal to five hundred hours (500) hours from an accredited college or university with emphasis on an Information Technology or Engineering field of study. Preferred 
  • Associate degree in Information Technology, Engineering, or Electronics, field of study. Preferred
  • Aggregate Four-years of work experience in Information Technology, Engineering, or Electronics.
  • Proficient with installing electronic equipment in vehicles.
  • Proficient with installing electronic equipment in vehicles.
  • Proficient in troubleshooting and repairing electronic systems to device or board level.
  • Proficient with Digital Multi-meter, and network cable tester.
  • Proficient in written and oral communication skills.
  • Proficient with computer and Microsoft Office software.
  • Proficient with Microsoft and Android operating systems.
  • Proficient in Soldering and de-soldering skills.
  • Ability to self-directed assigned job duties. 
  • Ability to read wiring diagrams, schematics, and blueprints.
  • Ability to manage small to medium projects with supervision.
  • Ability to train and supervise project task performed by others, including Contractors.
  • Ability to test software and or firmware upgrades and provide documented results.
  • Ability to create documentation of procedures and processes.
  • Ability to train others in the use of the equipment supported.
Must have a valid Utah driver's license with no more than 4 moving violations in the past 3 years. Cannot have more than 1 violation of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug, within the last 10 years.

Must be able to pass BCI, FBI, and UCJIS background check.
This job requires regular and predictable attendance
- OR -
An equivalent combination or relevant education and experience.
Pay Rate: $25.83 per hour   

UTA’s benefits package for full-time administrative employees includes:

  • Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
  • Health and Wellness Clinics for on-site medical care at no cost to employees, spouses, and dependent children.
  • 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA
  • 10 paid holidays and two paid (2) floating holidays per year.
  • Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
  • Generous tuition reimbursement for higher education, available for both bachelor’s and master’s degree.
  • Training, development, and career advancement opportunities.
  • Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
  • Free transit passes for employee, spouse, and dependent children.
  • Employee assistance program – includes counseling, legal services, financial planning, etc.
  • UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
  • Free on-site fitness facilities and discounted membership to VASA Fitness.

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UTA is proudly an Equal Opportunity Employer. Everyone is welcome and included here.

We believe a diverse and inclusive team leads to greater creativity, opportunity and problem solving. We all benefit from having different perspectives for our team, about our communities, and how we can operate better.